CPSC Academy information

Purpose of event:

• Understand why addressing medicines-related harm is so important
• Know what your local GP Practices are doing to reduce medicines most likely to cause harm and how you can help (PINCER)
• Keeping patients safe – the importance of mindset and culture (what can we learn from the aviation industry)
• The impact of medicines-related harm; personal experiences
• Why and how medicines-related harm occurs – prescribing, dispensing and patient-initiated
• Practical ways to improve patient safety in your own pharmacy
• How to complete your QPS Patient Safety report
• What to do if an error occurs
• Have a simple action plan to implement with your team
• Complete a Revalidation CPD entry

An excellent evening and great start to the Academy series of events. Tools referred to and shared post event were:

A PINCH tool - useful for remembering key high risk medications

Blank Fishbone tool - useful for drilling down the 'Why' questions to determine root cause of issues and help action planning

Purpose of the event:

• Be more confident to have conversations about potentially difficult topics
• Make a difference to someone that they truly appreciate
• Think differently about how you engage with people to support them to make a change
• Obtain a recognised qualification*
• More evidence for your HLP portfolio
• Improve your customer’s experience leading to higher retention, greater loyalty and customer advocacy
• Reduce stress about the role you play in supporting your patients/customers
• Complete a Revalidation CPD entry; this learning is a great topic for Revalidation and we will guide you through how to do this.

Purpose of the event:

• Achieve your RSPH MECC accreditation [for those who attended in September and completed the e-learning modules]
• A certificate of attendance will be available for those who have not undertaken the first module [we recommend you complete the e-learning modules prior to attending]
• Complete a Revalidation CPD entry; this learning is a great topic for Revalidation and we will guide you through how to do this
• Further consolidate your learning, developing skills in asking Open Discovery Questions to help move the conversation on so that an individual is more likely to implement a change.

Purpose of the event:

• Understand more about common mental health conditions to be more mental health aware
• Know how to signpost to local services and resources that enable people to help themselves
• Develop the skills and confidence to work support others, including work colleagues
• Learn how to support people in distress for example, those at risk of suicide, who have been bereaved, are having a panic attack or may be self-harming

Purpose of the event:

• Peer review is a key element of revalidation for registered pharmacists and pharmacy technicians in 2019 and beyond
• In this workshop we will guide you through the requirements for peer review, connect you with a peer and facilitate a peer review
  
• We will provide some hints and tips on coaching conversations, what a good review looks like and the opportunity to complete your actual peer review on the night
• The focus for this will be around our key role in patient safety

Purpose of the event:

• Delivery of high-quality services in pharmacy (NHS, public health and private services) is becoming increasingly important for community pharmacy alongside providing the core dispensing and medicines optimisation services
• At times, it can feel challenging to fit in services alongside a busy dispensing practice
• We must create the time, space, knowledge, skills and capability across all in the pharmacy team
• This workshop will explore the challenges and enablers to develop the required culture and opportunity, share best practice and case studies, to enable you to operationalise services without rushing around faster

Purpose of the event:

• People taking responsibility for their own health and wellbeing and living well for longer are critical objectives of the NHS long term plans. This includes preventing ill-health through healthier lifestyles, managing chronic conditions better to avoid co-morbidities and supporting self-treatment for minor ailments.
• The de-prescribing by the NHS of a significant number of medicines presents an opportunity for community pharmacy to take ownership of supported self-care and self-treatment and build this important aspect of our future sustainability.
• We must embrace that opportunity by equipping our teams and our pharmacies with the right will, skill and environment to provide evidence-based, efficacious advice and treatment utilising our USPs - P-medicines and accessible care - and ensuring we offer high quality customer experience.
• This workshop will explore the will and skill requirements and illustrate best practice

Purpose of the event:

• Too often and for too long, community pharmacy has practiced in isolation outside of core primary healthcare and public health
• The health and care landscape is changing rapidly through transformation and integration programmes and community pharmacy must adapt accordingly; integration is a key focus for the NHS
• Those who have established effective professional relationships with other health and care providers and local commissioners have benefited from doing so. This does not happen by itself but comes from an understanding of local needs and building trust and relationships with others
• This workshop will explore how to develop productive relationships with others, build trust and network through effective communication, leadership and demonstrating the right capabilities and intent