About Community Pharmacy South Central
Continuously improving the quality of care we give patients and
improving the outcomes of their treatment is the core purpose of
the new NHS commissioning system.
The latest news
Information on training events and resources available for you and your team
All the information you need to ensure that your pharmacy has everything they need to ensure all your team have access to fully functioning individual smartcards that give them relevant role access to EPS and SCR systems.
The following drop-down boxes outline the new process to be followed for both first time EPS smartcard applicants and existing EPS card holders. We have also included information on the numerous PSNC resources which guide you through card related issues that you can self-manage.
In order for a Pharmacist/Technician/Dispenser to obtain a Smartcard for the first time they will need to follow the following steps:-
1. Download and complete ALL PARTS of the new CIS New User Form attached.
2. CIS New User Application Form must be signed by the applicant's Manager or Lead Pharmacist in the Manager Declaration Section.
3. When both sections of the form have been fully completed the applicant should contact their own pharmacy RA Agent ID Checker or alternatively the SCW RA (Smartcard) Team to arrange a face to face meeting for ID checking, this will include having a photograph taken.
4. The Applicant must bring 3 forms of personal identification as set out below to this appointment as it is a Government requirement that all individuals issued with an NHS smartcard must have their identity confirmed to the requirements of e-GIF level 3.
The following options are acceptable as proof of identity;
5. Failure to bring the correct form and ID will prevent the card being issued resulting in delay and the need for a further face-to-face meeting. If you are intending to use the option 3 SCW RA Team, please phone the RA Smartcard Service before the meeting to make sure that you are bringing the correct documentation with you.
6. ID checking usually takes between 15-20mins, with appointments available on Tuesdays and Thursdays between 10.00-12.00 which are held in the CSU offices at Omega House, 112 Southampton Road, Eastleigh, Hampshire SO50 5PB.
If you move premises and require your access modifying, your line manager/pharmacy manager will need to email email@example.com with the following information: -
To contact the RA team please call 0300 561 0429, option 1 or email firstname.lastname@example.org
The latest video in the #PSNCtalk series sees Daniel Ah-Thion, Community Pharmacy IT lead at PSNC, discussing the Smartcard issues that can be managed in-pharmacy and explaining where to turn for help if external assistance is required.
He also talks about making use of the tools available from NHS Digital, as well as highlighting useful resources on the PSNC website. Click the following link to the PSNC website, where you can watch the video and see the list of EPS Smartcard resources: ow.ly/KaW330hVx2B
Information on how to enable a Sponsor or RA Agent ID Checker within your individual pharmacy is shown below in the 'CSU Guidance for contractors' drop down box
The ambition of the local smartcard team is to change the working model for managing Smartcards within pharmacies, so that there is improved governance around who has access via Smartcards to your pharmacy systems and to SCR.
Each pharmacy site is now being encouraged to have at least one person in their team being set-up to add/remove access for their own staff and to create new smartcard users by carrying out their own ID checks and creating new user profiles in CIS (the software used to manage smartcards).
The attached document Key Benefits of using CIS for Pharmacies details the convenience and many benefits for pharmacies to be able to sort out smartcard issues themselves instead of having to post their cards to Eastleigh each time something needs actioning.
A brief outline of the model and all the information and forms required to set-up your key person is shown in the drop-down box below:
A brief outline of the model is below:
It is important that all community
pharmacies across Southampton, Hampshire, Isle of Wight and Portsmouth appoint
sponsors/RA ID Checkers for each pharmacy site. It each the responsibility of each pharmacy or pharmacy organisation to ensure this is completed. Pharmacies not achieving this will remain non-compliant with the Registration Authority Policy.
CSU have issued
the following document to highlight the advantages of application:
Key Benefits of using CIS for pharmacies
Details of what’s
required are as follows:
to be set up in each pharmacy (or for multiples an area manager may be
Smartcard Administrator(s) to be set up in each pharmacy:
essential but desirable
ID Checker to be set up in each pharmacy (or for multiples an area manager may
A Sponsor or RA Agent ID Checker can
be set up by following a simple process in which they need to be appointed by
the manager/owner of the organisation (see attached Appointment letter below). Please note that this letter MUST be completed on Headed paper and must include the names, smartcard numbers and NACs (ODS codes) for all organisations access is required in.
The person who is appointed then needs to
complete and sign the attached Sponsor/RA ID Checker Agreement form (below) to confirm
they will carry out creating users/assigning access as per national RA
Sponsor Agreement form
RA Agent ID Checker Agreement form
Combined Sponsor & RA Agent ID Checker Agreement form
CSU will then assign the positions to the member of staff as required and send an Omnikey (card reader), as well as emailing some user guides on unlocking cards and assigning access. This completes the process. Further training guides can be sent if required or telephone instruction to ensure the Sponsor/RA ID Checker is competent
to manage their team’s smartcards.
Further useful information and documents
NHS Digital Process Guide for self-service unlocking of smartcards.
nb: Users need to log into their
profile page of CIS (https://portal.national.ncrs.nhs.uk/portal/dt)
and complete some security questions. Users must have an nhs.net email
account to use this.
For reference only:
RA Policy - SCWCSU February 2016
NHS Care Record Guarantee