Community Pharmacist Consultation Service (CPCS)

Service commissioned from 29th October 2019 in community pharmacies signed up and registered to be able to provide it

Update: August 2021

Updating DoS to show CPCS availability

If the pharmacy has to close, it is important you update your DoS profile to show this. Please see guidance on how to upate:

Move to Provider Pays Model delayed until 1st April 2022.

On the 1st of April 2022, NHS England will stop paying for the IT support required to provide the Community Pharmacy Consultation Service in a community pharmacy. At that point, community pharmacies will be able to choose the solution they feel will provide them with the right tools to manage their notifications, consultations, and claims. The cost of that solution will be paid for by the pharmacy contractor.

Details of NHS approved providers:


Updates: February & March 2021

Animation and infographic launched by PSNC explaining how GP practices can refer into the NHS Community Pharmacist Consultation Service (CPCS):

VirtualOutcomes training available:

Questions & Answers generated following the CPSC Academy webinar (8th March 2021):

Reminder: December 2020

Update: November 2020 (further updated in March 2021)

The NHS Community Pharmacist Consultation Service (CPCS) is being extended across England to include referrals from general practices as well as from NHS 111.

GPs will be able to refer patients to community pharmacies to receive a CPCS consultation for minor illness (unlike NHS 111, GPs cannot refer patients for an urgent supply of a medicine or appliance).

Updated service documents are listed below:

RPS training available:

The Community Pharmacy Consultation Service (CPCS) connects patients who have a minor illness or need an urgent supply of a medicine with a community pharmacy.

The CPCS takes referrals to community pharmacy from NHS 111 (and NHS 111 online for requests for urgent supply), but there are plans for referrals to be taken from other parts of the NHS in time. The CPCS aims to relieve pressure on the wider NHS by connecting patients with community pharmacy, which should be their first port of call and can deliver a swift, convenient and effective service to meet their needs.

The CPCS provides the opportunity for community pharmacy to play a bigger role than ever within the urgent care system.

CPCS replaces the previous NUMSAS and DMIRS pilots which are now decommissioned.

Service Summary

CPSC has produced the following summary document for pharmacy teams to share and reference:

Service Specification & Toolkit

NHS England & NHS Improvement have recently published these to share with your team - see links attached below:

CPSC recommends that these documents are read by and discussed with your pharmacy team

Locum Checklist

Please print and complete the table to provide any locums working with the relevant information to deliver CPCS.

PharmOutcomes User Guide (Urgent Supply)
Patient Flow Diagrams

Further information

More detailed information is available be read on the following PSNC CPCS home page:

Training Workshop

The following CPPE Clinical Skills Workshop is being held in Basingstoke on Sunday 1st December 2019:

Update - October 2019: This event is now fully booked. Details of a follow-up event in early 2020 are currently being negotiated.

Update - November 2019: Two more events announced for Southampton & Winchester