COVID-19: This week's updates for community pharmacies

Latest news, information and guidance from NHS England and NHS Improvement (NHSE&I) and other bodies for primary care teams (22nd May)


Please read the following important updates by clicking the individual accordion boxes below:

Community Pharmacy PPE information - Mutual Aid Team


This is only relevant to pharmacies located within North East Hampshire & Farnham CCG

Repesentatives of Frimley ICS's Mutual Aid team have reached out to local community pharmacies to find out how they are coping in general at the moment and also to supply them with an emergency supply of masks/gloves/aprons, where they were experiencing urgent shortages within their usual supply routes.

In case you are not aware of the Mutual Aid team, they are a small team composed of members of fully/partially redeployed staff from across the Frimley ICS; to help keep community/primary healthcare services stocked with PPE for their staff, when they run into emergency issues.

The team have shared data gathered through doing this work with pharmacies.

  • Out of 60 pharmacies, 42 had no urgent issues, 13 had urgent issues (12 of whom have now been delivered to)
  • 5 they had repeated issues with trying to contact them over the phone.
  • Out of the 55 they were able to contact, that’s a 24% rate of requirement for urgent PPE.

In general, there are some themes that came up:

  1. For most chain pharmacies, it seems that their head offices have supply chains set up to equip their staff with PPE. However, note that this does not mean the chain pharmacies haven’t experienced any issues with PPE. Out of the 13 with urgent issues, 7 were independent and 6 were chains.
  2. Several pharmacies have stocks of visors and/or goggles, and some have put up plastic screens at their tills. Some also limit the number of people they allow in their store at one time.
  3. There seems to be a range of opinions of pharmacists regarding the need to wear PPE. Some staff are very keen to ensure they all have aprons, gloves and masks, whereas others seem more relaxed about the need to wear them/purchase them. CPSC recommend following NHS England & RPS advice.

Information on how to get in contact with the Mutual Aid team, if the pharmacies are running out of stock of PPE for their staff are shown on the following attached documents. They propose that pharmacies email the Mutual Aid Team inbox (below) when they have an urgent issue, then they can get in contact and organise a delivery, if appropriate.

Action required:

Attached is a template that can be used by pharmacies for this purpose. A spreadsheet detailing the email addresses given by staff as the preferred contact for each pharmacy was created for use by Mutual Aid. They recommend that you include this address provided to Mutual Aid as well as your NHS shared mailbox addresses to ensure receipt.

Frimley Health and Care logo.png

Outstanding 'Community Pharmacist Consultation Service' (CPCS) claims must be made 31st May 2020

The NHSBSA has informed PSNC that there are still around 750 contractors that have pending claims for CPCS consultations within the MYS portal, which were conducted in October and November 2019, but which have yet to be submitted for payment.

Contractors must submit their CPCS payment claim for October and November 2019 consultations by 31st May 2020.

Claims not made by the above deadline will result in loss of the service income for the affected contractors.

Full details explaining the actions required to take are shared in the following PSNC news article


PSNC COVID-19 daily updates - all the latest contractual, operational and practical information

PSNC logo.png

PSNC are now publishing daily COVID-19 updates by email to all those that have authorised this news stream feed.

Please find below links for this week's updates which cover the following topics:

  • 8th May Bank Holiday - get ready to claim your payment from next week
  • 25th May Bank Holiday - no enforced opening required across sector
  • Bank Holiday social media graphic
  • CPPE COVID-19 learning resources
  • CPCS - ensure you have claimed your payments on MYS by 31st May 2020
  • Death in Service benefits scheme claims process
  • Drug and Alcohol services - guidance for commissioners & providers
  • FAQs - latest
  • Loss of smell or taste recognised as COVID-19 symptom
  • Category M Medicine Reimbursement prices increased by DHSC
  • NHS England & NHS Improvement community pharmacy webinar
  • Pharmacist Support launches wellbeing campaign
  • Pharmaceutical Needs Assessment (PNA) suspended until April 2022
  • Pre-Registration Trainees provisional registration policy
  • Prescription switching during COVID-19 pandemic called for by PSNC
  • Providing the Pandemic Delivery Service
  • Smartcard user guidance
  • Wellbeing Support guide

PSNC COVID-19 daily updates: